Junior Partner Success Manager (Cybersecurity)

Location: US Office; Hybrid

Company

hirify.global is a fast-growing technology startup providing cybersecurity and AI solutions that help MSPs manage and secure Microsoft 365 at scale and deliver AI services.

What you will do

• Build and nurture long-term relationships with a portfolio of MSP partners across EMEA.
• Drive product adoption and help clients achieve optimal value from the platform through account plans.
• Identify upsell, renewal, and retention opportunities by aligning client goals with hirify.global solutions.
• Collaborate with Implementation on client onboarding and with Sales, Support, Product, Marketing, and Engineering teams.
• Use account health indicators and customer feedback to identify risks and improve the platform experience.
• Deliver customer workshops and training both in person and virtually.

Requirements

• Experience in account management, customer success, or a similar client-facing role, ideally in B2B or SaaS.
• Excellent communication skills and the ability to build strong client relationships.
• Commercial mindset with confidence identifying growth and renewal opportunities.
• Strong organisation and self-direction when managing multiple client relationships.
• Comfort working in a fast-paced, technology-driven, cross-functional environment.

Nice to have

• Experience in a high-growth startup or scale-up.
• Knowledge of cybersecurity, Microsoft 365, or MSPs.

Culture & Benefits

• Continuous learning and strong enablement in an environment that supports experimentation and improvement.
• High-trust, autonomous working environment with opportunities to make a real impact.
• Transparent communication and a collaborative culture.
• Monthly team social events and employee recognition programs.