Senior Partner Success Manager (Cybersecurity)

Location: Hybrid, US Office

Company

A fast-growing technology startup providing cybersecurity and AI solutions that help managed service providers manage and secure Microsoft 365 at scale and deliver AI services.

What you will do

• Own a portfolio of larger and more complex MSP partners.
• Build 12-month joint business plans with Partner Development Executives and review them quarterly.
• Drive partner adoption, improve Adoption Score trends, and lead tenant expansion projects.
• Source qualified opportunities, support renewals and cross-sell initiatives, and co-lead complex commercial conversations.
• Recover multi-stakeholder at-risk accounts and build relationships with senior partner stakeholders.
• Mentor junior Partner Success Managers and contribute to team playbooks and ROI-focused business reviews.

Requirements

• Experience managing larger or complex B2B or SaaS account portfolios, ideally in partner or customer success.
• Proven ability to build and deliver strategic account plans with measurable outcomes.
• Commercial confidence in expansion and renewal conversations.
• Strong stakeholder management and relationship-building skills across multiple partner functions.
• Experience mentoring or supporting less experienced colleagues.
• Comfort using HubSpot and Power BI to assess partner health and plan next steps.

Nice to have

• Knowledge of cybersecurity, Microsoft 365, or the MSP space.

Culture & Benefits

• Continuous learning, enablement, and opportunities for professional development.
• High-trust, autonomous working environment with room to make a measurable impact.
• Transparent, honest, and collaborative culture.
• Monthly team social events and employee recognition programs.