Genesys Cloud CX Training Specialist

Location: Work from anywhere; the posting also lists Calgary, AB, Canada

Contract role supporting a large-scale enterprise migration and transformation program.

Company

Global IT services and consulting organization supporting digital transformation for large enterprises and start-ups across more than 25 countries.

What you will do

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual click-through sessions focused on guided practice and real-world scenarios.
• Convert functional and technical content into structured, timed training agendas with Subject Matter Experts.
• Validate user access, test data, prerequisites, and system configuration before each session.
• Track attendance, feedback, assessments, and training progress; report status to the OCM or Program Lead.
• Develop job aids, user guides, SCORM/LMS content, and support Train-the-Trainer sessions.

Requirements

• 3+ years delivering end-user training on enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, or NICE.
• Experience delivering interactive, scenario-based training using adult-learning principles.
• Strong facilitation, communication, organization, and stakeholder coordination skills.
• Ability to manage multiple concurrent training workstreams and adapt content and pacing to audience needs.
• Experience with SCORM/LMS-based training content; Articulate Storyline familiarity is beneficial.

Nice to have

• WFM platform training experience in forecasting, scheduling, and real-time adherence.
• Familiarity with Articulate Storyline.

Culture & Benefits

• Remote work flexibility through a Work From Anywhere culture.
• Competitive compensation and benefits, including health insurance and a relocation program.
• Professional development through certification programs, mentorship, talent investment, and internal mobility opportunities.
• Collaboration with global clients in a multicultural and inclusive environment.
• Regular team-building events and focus on sustainable business practices.