Outbound Sales and Enrollment Coordinator (Healthcare)

Location: Work from home in the United States; schedules may fall Monday–Saturday, 9:00 AM–8:00 PM Eastern Time.

Compensation: $16/hour starting pay for English-only roles or $17/hour starting pay for bilingual Spanish-English roles; paid weekly.

Company

hirify.global provides technology-enabled business process management and healthcare services supporting member and patient experiences, with more than 25,000 employees across five countries.

What you will do

• Conduct outbound calls to prospective members who may qualify for healthcare or public assistance programs.
• Use a consultative approach to identify needs, explain Medicaid benefits, and guide individuals through enrollment steps and required documentation.
• Verify demographic, household, income, and eligibility information while maintaining accurate CRM and eligibility-system records.
• Handle objections, identify application barriers, and provide solutions or escalate issues to support teams.
• Follow approved scripts and HIPAA and state/federal privacy and regulatory requirements during every interaction.
• Meet call volume, quality assurance, first-call resolution, and enrollment targets while documenting opt-out and do-not-call requests.

Requirements

• High school diploma or equivalent.
• At least one year of experience in consultative sales, scheduling, or retention, including objection handling.
• Ability to initiate high-volume outbound calls, build rapport quickly, and lead persuasive conversations.
• Strong verbal and written communication, listening, attention-to-detail, and data-entry skills.
• Ability to navigate multiple systems, follow scripts naturally, and meet performance metrics in a fast-paced environment.
• Reliable internet and a distraction-free workspace suitable for remote work in the United States.

Nice to have

• Bilingual Spanish-English communication skills.

Culture & Benefits

• Remote team environment centered on transparency, authenticity, and collaboration.
• On-camera participation is required during interviews, training, team meetings, and regular check-ins.
• Medical, dental, and vision coverage, plus life insurance.
• Short- and long-term disability options, FSA, Employee Assistance Program, and 401(k) with employer contribution.
• Paid time off and tuition reimbursement.

Hiring process

• Interviews, training, team meetings, and regular check-ins include on-camera participation.
• Background, previous employment, and education checks may be conducted based on position requirements.