Healthcare Customer Service Specialist - Work from Home

Location: Remote work from the United States; schedules may fall between 8:00 AM and 9:00 PM Eastern Time.

Salary: Starting at $14 per hour during training, with an increase after transitioning to production. Weekly pay.

Company

hirify.global provides healthcare-focused technology, business process management, and transformation services covering member and patient experience, clinical services, provider solutions, claims, payment integrity, and analytics.

What you will do

• Handle inbound and outbound calls from healthcare members, patients, and providers.
• Answer questions about health plan benefits, eligibility, coverage, claims, billing, and accounts.
• Schedule, reschedule, and confirm healthcare appointments.
• Process referrals, authorizations, prescription renewals, and related service requests.
• Maintain accurate records and documentation in electronic systems, including EMR and CRM tools.
• Protect confidential information, follow HIPAA or applicable privacy guidelines, and escalate complex issues when needed.

Requirements

• High school diploma or equivalent.
• At least 1 year of high-volume call center customer service experience and at least 1 year of healthcare or health insurance experience.
• Strong verbal and written communication skills with the ability to navigate multiple systems accurately.
• Stable work history, including at least 6 months in each previous role, and commitment to a long-term position.
• Ability to work remotely with a designated private workspace and reliable high-speed internet.
• Availability for schedules assigned between 8:00 AM and 9:00 PM Eastern Time.

Nice to have

• Experience with appointment scheduling, benefits inquiries, or medical and insurance terminology.
• Familiarity with EMR or CRM systems, including EPIC, Facets, or similar applications.

Culture & Benefits

• Remote team culture focused on transparency, authenticity, collaboration, and open communication.
• On-camera participation is expected during interviews, training, team meetings, and regular check-ins.
• Medical, dental, and vision coverage, life insurance, and short- and long-term disability options.
• Flexible Spending Account, Employee Assistance Program, paid time off, and 401(k) with employer contribution.
• Tuition reimbursement.

Hiring process

• Interviews, training, team meetings, and regular check-ins include on-camera participation.
• Background, previous employment, and education verifications may be conducted depending on position requirements.