Concierge Healthcare Customer Service (Healthcare)

Location: Remote work supporting customers across the New York market; familiarity with New York City and the five boroughs is required. Department hours are 8 a.m. to 6 p.m. CST Monday through Friday and 9 a.m. to 5 p.m. CST Saturday.

Salary: $18/hour

Company

hirify.global provides customer support services in a fast-paced contact center environment.

What you will do

• Respond to customer inquiries by phone and through internal systems.
• Research and resolve questions about accounts, services, eligibility, claims, billing, and general support.
• Document customer interactions accurately in tracking systems.
• Handle account updates, service requests, onboarding, and orientation activities.
• Conduct outbound outreach and follow-up, escalating complex or sensitive issues when needed.
• Meet productivity, quality, compliance, and attendance expectations.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in a high-volume call center or customer service environment.
• Familiarity with New York City and the five boroughs.
• Strong verbal and written communication skills.
• Excellent problem-solving and customer service abilities.
• Ability to multitask, navigate multiple systems, and work independently in a remote environment.

Nice to have

• Experience in healthcare, insurance, medical office, or a related industry.

Culture & Benefits

• Remote/work-at-home work environment.
• Professional support for customers in a high-volume contact center.
• Equal employment opportunity and voluntary confidential administrative EEO reporting.