Healthcare Customer Service Intern (Healthcare)

Location: Dubuque, Iowa, with a hybrid office schedule and some days worked at home. Travel within and outside the state may be required for job shadowing or mentorship programs.

Salary: $16.50–$24.00 hourly

Company

hirify.global is a healthcare organization with more than 45,000 employees worldwide and over 50 years of consecutive growth.

What you will do

• Shadow customer service professionals and learn customer service techniques.
• Assist hospitals, clinics, and end users with placing, tracking, and maintaining orders.
• Provide product information and check inventory status.
• Respond to routine and complex customer service inquiries by telephone.
• Review customer service needs and refer cases to other departments for follow-up.
• Gain exposure to sales, product support, quality assurance, and operations while working with the Sales Service Division.

Requirements

• Rising senior or junior-standing undergraduate student; a minimum 3.0 GPA is preferred.
• Excellent organizational, planning, communication, and follow-up skills.
• Bias toward action, quality service, and results.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Outlook.
• Unrestricted permanent US work authorization required.
• Ability to work a hybrid office schedule and travel for job shadowing or mentorship programs.

Nice to have

• Active interest in the healthcare industry.

Culture & Benefits

• Ten-week summer internship running from early June through mid-August.
• Mentoring, leadership presentations, social events, and networking opportunities.
• Continuing education and training opportunities.
• Health insurance, life and disability insurance, 401(k) contributions, and paid time off for eligible employees.
• Inclusive workplace focused on diversity, belonging, and employee development.