Lending Operations Analyst I (Banking Operations)

Location: Union City, Tennessee, United States

Company

hirify.global is a banking organization supporting lending and financial operations.

What you will do

• Support operational processing across the bank's portfolio loans and resolve procedural, training, logistical, and workflow issues.
• Lead loan development projects and coordinate timely implementation of operational changes.
• Collaborate with loan operations managers and supervisors to allocate workloads, review work quality, and improve processing efficiency and service levels.
• Act as a subject matter expert and liaison between lending functions, operations, employees, and enterprise stakeholders.
• Maintain operating systems, support end-user access to lending software, and respond to Help Desk incidents and requests.
• Participate in the maintenance and development of lending information systems programs and compliance communications.

Requirements

• Three to five years of related experience required; banking operations or customer service experience preferred.
• Specific loan operations knowledge and understanding of front-to-back process workflows.
• Knowledge of state and federal banking compliance regulations and bank operational policies.
• Strong organizational, problem-solving, planning, prioritization, communication, telephone, and customer service skills.
• Ability to lead associates, design end-to-end workflows, analyze financial or legal documents, and interpret complex instructions.
• Proficiency with Microsoft Office and the Silverlake system, with the ability to quickly learn new IT processes and tools.

Nice to have

• Some college or university experience or an Associate's degree.
• Banking operations and customer service experience.

Culture & Benefits

• Work in a deadline-driven operations environment with a focus on customer service and business impact.
• Collaborate with management, supervisors, associates, customers, and enterprise stakeholders.
• Follow applicable banking laws, regulations, policies, procedures, and required compliance training.