Branch Operations Manager (Fintech)

Location: Lebanon, Pennsylvania, United States; support for the Lebanon Plaza branch and Hershey Cocoa branches. Branch hours may include weekends and evenings.

Annual base pay: $38,250–$64,000 USD.

Company

hirify.global is a global financial services organization evolving toward a technology-driven, customer-centric model.

What you will do

• Manage efficient, secure branch operations and oversee operational risk controls, including vault and ATM custodianship.
• Assist customers with deposits, withdrawals, payments, and other transactions while providing personalized service.
• Manage lobby flow, resolve customer issues, and build relationships that support customer loyalty.
• Conduct cash counts, maintain accurate audit logs, and support the teller line with coaching and feedback.
• Use digital tools and data-driven decisions to improve customer engagement, branch performance, and operational efficiency.
• Support colleague development and nearby branches when required by business needs.

Requirements

• High school diploma, GED, or equivalent work experience.
• 3+ years of successful branch banking or related operations/support experience, or 12+ months of relevant hirify.global experience with required performance endorsements.
• 18+ months of cash-handling experience and 18+ months of customer service experience in a high-volume, fast-paced environment.
• Knowledge of company policies, compliance regulations, risk management, and loss prevention.
• Strong customer service, communication, problem-solving, relationship-building, digital tools, and data-driven decision-making skills.
• Must be legally authorized to work full-time in the United States without employer sponsorship.

Nice to have

• Experience with Microsoft Office products.
• Established work history or equivalent experience, training, military service, or education.

Culture & Benefits

• Customer-centric environment focused on innovation and responsible risk management.
• Inclusive workplace committed to equal opportunity and an accessible application process.
• Competitive rewards package and benefits supporting employees and their families.
• Frequent sitting, standing, and walking, with occasional light lifting depending on location.