Engagement Manager (Digital Health)

Location: United States; remote workplace

Salary: $135,000–$150,000 per year, plus benefits and stock options

Company

hirify.global develops AI- and predictive-modeling-driven digital health solutions that help rare disease and specialty brands improve patient access, treatment starts, refills, and adherence.

What you will do

• Own detailed project plans, critical paths, RAID logs, milestones, and delivery status across multiple Ascend implementations.
• Manage Sales-to-Implementation intake, validate SOW commitments, coordinate kickoff, and lead weekly client status calls with Red/Amber/Green reporting.
• Coordinate data onboarding and partner relationships, including SFTP, API, EDI setup, data specifications, partner testing, and issue resolution.
• Plan and facilitate UAT, distribute test materials, track defects, route issues, and secure client sign-off.
• Coordinate Business Analysts, Customer Engineering, Delivery, and Customer Success to manage risks, scope changes, blockers, and internal QA gates.
• Lead go-live readiness, prepare the Implementation-to-Customer Success transition package, and conduct lessons-learned sessions.

Requirements

• Experience working with technical teams to deliver products.
• Strong project management, organizational, communication, and stakeholder coordination skills.
• Experience with project management practices and tools; hands-on use of project trackers and JIRA/Confluence is strongly preferred.
• Ability to coordinate customer, data partner, vendor, and internal technical stakeholders throughout implementation.
• Ability to manage UAT, client-facing status reporting, risks, scope changes, and go-live activities.

Nice to have

• 5+ years in specialty pharma, biotech manufacturing, health tech, or healthcare consulting, with exposure to specialty pharmacy data, hub operations, or patient support programs.
• 5+ years in customer engagement, implementation, or program management for a SaaS or data analytics platform.
• Experience with agile methodologies, UAT facilitation, and RAG status reporting.

Culture & Benefits

• Flexible, collaborative, fast-paced, and results-driven work environment.
• Unlimited paid time off and stock options.
• Shared learning, professional development, employee empowerment, and collaborative team practices.
• Regional in-person town hall gatherings approximately every other month for employees within reasonable driving distance.
• Multiple video interviews are used during the hiring process; no fees or candidate purchases are required.