Field Service Technician (Home Appliances & TV)

Location: New York, NY; Philadelphia, PA; or Orlando, FL, United States. The position is listed as remote but involves recurring field service at customers' homes.

Company

Consumer electronics and home appliance manufacturer providing television and appliance products and related service.

What you will do

• Diagnose, troubleshoot, and repair televisions and home appliances at customers' homes.
• Provide efficient, courteous service focused on customer satisfaction and first-time fixes.
• Complete service reports, repair documentation, and parts requests through mobile applications.
• Manage assigned service inventory and return defective parts when required.
• Follow service procedures, safety regulations, and industry best practices.
• Participate in technical training and certification programs.

Requirements

• Authorized to work in the United States.
• At least three years of experience repairing televisions, major appliances, or consumer electronics.
• Valid driver's license with a clean driving record.
• EPA Certification and the ability to repair refrigerator sealed systems.
• Strong troubleshooting, problem-solving, customer service, and communication skills.
• Ability to work independently in a field service environment and use smartphones, tablets, and service management applications.

Nice to have

• Knowledge of electrical systems, refrigeration systems, and electronic components.

Culture & Benefits

• Technical training programs and certification courses are provided.
• Commitment to service quality, customer satisfaction, and workplace safety.
• Equal opportunity employment and a workplace free from discrimination, harassment, and retaliation.
• Compensation varies by location and experience.