Service Coordinator (Industrial Machinery)

Location: Deer Park, NY, USA; onsite, full-time position.

Base hourly rate: $25–$27 per hour.

Company

hirify.global develops packaging performance and automation solutions and operates as a growing organization with a global market presence.

What you will do

• Monitor the Service department inbox and Salesforce cases, gather customer requirements, and manage service requests, estimates, emergency calls, and follow-up work.
• Create service estimates and manage opportunities in Salesforce and Syteline, follow up on estimates, obtain purchase orders, and support Service Agreement administration and renewals.
• Schedule and dispatch field technicians using Salesforce Field Service Lightning, maintaining appointments, calendars, travel arrangements, and customer site visit coordination.
• Communicate schedules, status updates, and changes to customers and internal stakeholders, including during machine-down and emergency service situations.
• Review technician time entries, expense reports, per diem submissions, trip reports, and service documentation for accuracy and billing readiness.
• Coordinate parts quotations, follow-up visits, retrofits, installations, customer records, invoicing, open activities, KPI reporting, and continuous improvement initiatives.

Requirements

• High school diploma or equivalent required; an associate's or bachelor's degree is preferred.
• At least 2 years of experience in customer service, service coordination, dispatching, scheduling, administrative support, or a related role.
• Strong organization, time management, communication, follow-up, problem-solving, and attention-to-detail skills in a high-volume, fast-paced environment.
• Ability to coordinate activities across multiple departments and drive requests through completion.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Experience with Salesforce, Salesforce Field Service Lightning, ERP systems, and Syteline is preferred; familiarity with industrial machinery and field service operations is beneficial.

Culture & Benefits

• Open, communicative environment that supports individual initiative and career development.
• Medical and dental programs, life insurance, paid time off, and a retirement savings plan with company matching.
• Benefits eligibility begins on the first day of employment.
• Employment eligibility is verified through E-Verify, and the workplace is drug-free.