Service Coordinator I

Location: Louisville, Kentucky, United States. Work onsite Monday through Thursday; choose the work location on Fridays based on business needs.

Annual base salary: $41,641.66–$58,344.99. Compensation type: hourly base pay.

Company

hirify.global develops sustainable and efficient climate solutions for buildings, homes, and transportation through brands including Trane and Thermo King.

What you will do

• Coordinate service resources and dispatch team members to projects.
• Schedule personnel, materials, subcontractors, and equipment based on project needs, skill sets, and availability.
• Assign and dispatch Controls Technicians and HVAC Technicians in collaboration with Project Managers and the HVAC Field Technician Supervisor.
• Coordinate with the Parts Department and Acquisition team as needed.
• Investigate customer concerns, route them to assigned staff, and respond to special requests.
• Generate work orders, review project paperwork, forward documentation to Project Administrators, and prepare reports.

Requirements

• College or technical school certificate/degree plus one year of related experience or training, or a high school diploma/GED plus three years of related experience or training.
• Excellent customer service skills and confidence communicating effectively by phone.
• Strong organization, multitasking, prioritization, and attention-to-detail skills.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime and weekends when required.

Nice to have

• Familiarity with Energy Management Systems, HVAC Systems, or Temperature Controls.

Culture & Benefits

• Health insurance and holistic wellness programs begin on the first day for employees and their families.
• Family-building benefits include fertility coverage and adoption or surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, volunteer leave, and parental leave options.
• 401(k) matching, educational and training programs, tuition assistance, and student debt support are available.