Service Coordinator II - Energy Systems - Marlborough, MA

Location: Marlborough, MA, USA; onsite service department role

Compensation: $27.00–$37.70 per hour, plus eligibility for variable compensation and overtime

Company

Energy Systems is a hirify.global industrial distributor providing sales, service, rentals, and power equipment solutions.

What you will do

• Create service jobs, answer incoming calls, and assist with technician scheduling.
• Schedule preventive maintenance and repair work with customers.
• Manage open work orders through customer portals and company business systems.
• Track jobs through completion and invoice completed work.
• Process new service contracts and renewals.
• Participate in regular service operations meetings, rotating emergency on-call coverage every four to five weeks, and support Service Coordinator I staff.

Requirements

• High school diploma or G.E.D.
• Two to four years of administrative experience in a service-related business.
• Two to four years of experience scheduling field technicians and/or providing customer service.
• Computer literacy and working knowledge of Outlook, Word, and Excel.
• General knowledge of service parts and the service industry, including basic mechanical and technical aptitude.
• Time management, interpersonal, prioritization, pressure-handling, teamwork, and basic math skills.

Culture & Benefits

• Medical, dental, and vision plans.
• Life and long-term disability insurance.
• Flexible spending and health savings accounts.
• Accrued paid time off and eight paid holidays.
• 401(k) retirement benefits and opportunities for overtime.