Service Coordinator I

Location: Marlborough, MA, USA

Salary: $25.00–$32.00 per hour, plus eligibility for short-term and long-term variable incentives.

Company

hirify.global’s Energy Systems business provides sales, service, rentals, and industrial power equipment solutions in the United States.

What you will do

• Act as the primary customer contact for incoming service requests and triage issues for prompt resolution.
• Create and manage service jobs while coordinating field technician schedules.
• Schedule preventative maintenance and repair services and confirm details with customers.
• Maintain customer portals and update open work orders accurately and on time.
• Track jobs from initiation through completion, escalate issues, and help resolve operational challenges.
• Participate in department meetings, provide cross-functional support, and join a rotating on-call team for emergency service requests.

Requirements

• High school diploma or GED.
• 1–3 years of administrative experience in a service-related business.
• 1–3 years of field technician scheduling and/or customer service experience.
• Computer literacy and working knowledge of Microsoft Office, including Outlook, Word, and Excel.
• General knowledge of service parts and the service industry, with basic mechanical and technical aptitude.
• Time management, interpersonal, prioritization, pressure-handling, and basic math skills for service and parts orders.

Nice to have

• Associate or bachelor’s degree in a related field.
• Four years of administrative experience in a service-related business.
• Four years of field technician scheduling and/or customer service experience.
• Experience with enterprise systems such as FieldServio or SAP.
• Proficiency with schematics and service documentation.

Culture & Benefits

• Full-time employment with a service operations team.
• Rotating on-call participation for emergency service requests.
• Variable compensation eligibility, including short-term and long-term incentives.
• Work includes regular computer-based activity along with standing, walking, and occasional lifting of up to 25 pounds.