Manager, SMB Sales Engineering (Telecommunications)

Location: Remote within the United States, limited to AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, or UT

Company

hirify.global and Sparklight provide broadband, connectivity, communications, and related services to residential and business customers.

What you will do

• Lead, coach, and develop a three-person SMB Sales Engineering team, including workload planning, performance management, recruitment, and onboarding.
• Oversee technical sales support for Field Sales, Call Center, and Business Customer Care teams.
• Lead customer discovery, solution design, technical consultations, product demonstrations, and presentations for complex SMB opportunities.
• Develop technical training, discovery guides, use cases, presentations, demonstrations, and other sales-enablement materials.
• Provide technical leadership across broadband, fiber, PON, FTTx, SD-WAN, managed networking, cybersecurity, hosted voice, unified communications, IPTV, and business continuity solutions.
• Track sales engineering performance, identify product and process gaps, and partner with Product, Operations, Engineering, Customer Care, and Project Management to improve delivery and customer outcomes.

Requirements

• At least five years of experience in telecommunications, broadband, networking, information technology, technical sales, or Sales Engineering.
• At least two years of leadership, supervisory, team-lead, or associate-development experience.
• Experience supporting small and medium-sized businesses or high-volume sales channels.
• Strong knowledge of DOCSIS, fiber, PON, FTTx, 5G/LTE, LAN/WAN, Wi-Fi, VLANs, VPNs, SD-WAN, DHCP, DNS, IP addressing, cybersecurity, and cellular failover.
• Ability to lead technical discovery, design solutions, deliver product demonstrations and training, and translate complex technology into business outcomes.
• Degree in Engineering, Computer Science, Information Technology, Telecommunications, Business, or a related field, or equivalent professional experience; ability to travel as required.

Nice to have

• CompTIA Network+, Cisco CCNA, Meraki, MEF, or comparable certifications.
• Experience with CRM, case-management, reporting, and sales-support platforms.

Culture & Benefits

• Medical, dental, and vision coverage begins on the first day of employment.
• Life insurance, paid vacation, holidays, personal and sick days, and a group legal plan with identity theft protection.
• 401(k) with a 100% company match from the first day, up to 5% of eligible compensation.
• Tuition reimbursement of up to $5,250 in the first year, recognition programs, and advancement opportunities.
• Collaborative and inclusive work environment with free hirify.global services for associates living in a serviceable area.

Hiring process

• Employment offers are contingent on successful background, drug screening, and reference checks.