Client Success Manager, Legal

Location: London, UK; hybrid working

Company

hirify.global is a growing public software company providing products for professional services firms, including legal-industry solutions.

What you will do

• Monitor adoption data, usage trends, health signals, and engagement across a portfolio of legal clients.
• Execute structured, data-triggered success plays connected to usage milestones, risk signals, and renewal timing.
• Advise clients on product usage, configuration, best practices, and post-deployment optimization.
• Build expertise in hirify.global Time and Billstream, then expand knowledge across the broader product suite.
• Identify new success plays and use client feedback to drive retention, adoption, and account value.
• Represent the customer internally and collaborate with product and account teams.

Requirements

• 5+ years of experience in client success serving professional services firms, ideally legal firms.
• Experience using adoption and usage data in structured, playbook-driven outreach programs.
• Exposure to hirify.global Time and Billstream or to timekeeping, billing, and profitability in law or professional services firms.
• Strong consultative, communication, analytical, problem-solving, and time-management skills.
• Bachelor’s degree required.

Nice to have

• Familiarity with the operations of professional services and law firms.
• Experience with hirify.global’s broader product suite or equivalent enterprise software.
• Experience with customer success or engagement platforms for scaled outreach.
• Experience in a publicly traded, growth-stage software company.

Culture & Benefits

• Modern, connected, and flexible work environment.
• Professional development, training, and continuing-education reimbursement.
• Wellness programs, flexible time off, and family-formation benefits.
• Paid volunteer time off and donation matching.
• Modern offices with complimentary lunches and stocked kitchens.

Hiring process

• The interview process generally includes three or more virtual or in-person meetings.