обновлено 1 месяц назад
Client Success Senior Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Client Success Senior Manager (Enterprise Wellbeing Platform): Managing complex enterprise client accounts and driving adoption, retention, renewals, and expansion for workplace wellness solutions with an accent on stakeholder management, commercial outcomes, and data-informed client strategy. Focus on translating client goals into engagement plans, identifying account risks, and coordinating cross-functional delivery across wellbeing, operations, partnerships, and commercial teams.
Location: London, UK — hybrid with an expectation to be in the office twice per week. Remote work is available from Germany, Italy, the Netherlands, Portugal, Romania, Spain, or the UK.
Company
is a workplace wellness platform connecting employees with fitness, mindfulness, therapy, nutrition, and sleep partners through one subscription.
What you will do
- Own the post-sale lifecycle for a portfolio of large enterprise clients as the primary point of contact.
- Build relationships with HR, Reward, and Wellbeing stakeholders across complex organisations.
- Drive client adoption, engagement, retention, renewals, and expansion opportunities.
- Translate client goals into success and engagement plans, using data and reporting to monitor performance and identify risks.
- Collaborate with Wellbeing Engagement, Operations, Customer Experience, User Growth, Partnerships, and Commercial teams to deliver client outcomes.
- Escalate issues clearly and proactively to support timely resolution.
Requirements
- 8+ years of experience in Client Success, Account Management, or a similar client-facing role.
- Experience managing mid-to-large enterprise clients in complex, fast-paced environments.
- Experience driving new business growth and securing significant contracts with complex organisations.
- Experience owning renewals and participating in commercial client conversations.
- Strong relationship-building and influencing skills with senior stakeholders, plus confidence using data and insights.
- Ability to manage multiple accounts and priorities while remaining collaborative, resilient, calm, and solution-oriented.
Culture & Benefits
- Free Gold membership with access to gyms, studios, digital fitness, meditation, nutrition, and mental wellbeing resources, including access for up to three family members.
- Health and dental insurance.
- Hybrid and remote flexibility, home-office setup reimbursement, and a monthly work allowance.
- Flexible schedules aligned with time zones, team needs, and personal routines.
- At least 25 days of paid holiday per year, additional tenure-based days, annual holidays, and a birthday holiday.
- 100% paid parental leave, career development platforms, learning sessions, and internal opportunities.
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