Client Success Senior Manager

Location: Hybrid in London, with an expectation to be in the office twice per week. Remote work is available from the UK, Germany, Italy, the Netherlands, Portugal, Romania, or Spain.

Company

hirify.global provides a workplace wellness subscription connecting employees with fitness, mindfulness, therapy, nutrition, and sleep partners.

What you will do

• Own the post-sale lifecycle for a portfolio of large enterprise clients as the primary point of contact.
• Build trusted relationships with HR, Reward, and Wellbeing stakeholders.
• Drive client adoption, engagement, retention, and measurable value through success and engagement plans.
• Lead renewals and support expansion opportunities, including commercial conversations.
• Use data, reporting, and insights to monitor performance, identify risks, and improve client strategy.
• Coordinate with Wellbeing Engagement, Operations, Customer Experience, User Growth, Partnerships, and Commercial teams to resolve issues and deliver outcomes.

Requirements

• 8+ years of experience in Client Success, Account Management, or a similar client-facing role.
• Experience managing mid-to-large enterprise clients in complex, fast-paced environments.
• Experience owning renewals and participating in commercial discussions.
• Strong relationship-building and influencing skills with senior client stakeholders.
• Ability to use data and reporting to inform decisions and client conversations.
• Prior experience driving new business growth and securing significant contracts with complex organizations is mandatory.

Culture & Benefits

• Hybrid and remote work options within the listed European countries, with home-office setup reimbursement and a monthly work allowance.
• Flexible schedules aligned with time zones, team needs, and personal routines.
• Health and dental insurance.
• Minimum 25 days of paid holiday per year, plus additional tenure-based days and annual holidays.
• 100% paid parental leave, including extended leave and a gradual return option for birth parents.
• hirify.global membership, wellness resources, professional development platforms, and a collaborative inclusive culture.