Customer Success Enablement Manager (AI)

Location: London, United Kingdom; based in the London office with in-person work three days a week or more

Company

Informa TechTarget provides data-driven digital services, technology market intelligence, advertising, custom content, and demand-generation solutions for technology buyers and sellers.

What you will do

• Create custom client deliverables, including emails, reports, PowerPoint presentations, and executive summaries.
• Analyze customer data to identify satisfaction, growth, and risk-mitigation opportunities.
• Support client retention, renewals, and account-growth initiatives for post-sales teams.
• Assess and prioritize tasks by deadlines, complexity, and resources while delivering high-quality work on time.
• Maintain outcome-based Customer Success templates, playbooks, and reusable automations.
• Track and communicate activity status through a workflow management tool.

Requirements

• Bachelor’s degree.
• 1–3 years of experience in Marketing, Customer Success, Sales, or Revenue Operations, with evidence of improving productivity and outcomes.
• Strong written and verbal communication skills, including the ability to use data effectively in communication.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Familiarity with Customer Success platforms and analytics tools such as Gainsight, Salesforce, Tableau, or GoodData.
• Strong troubleshooting, problem-solving, attention to detail, time-management, and deadline-management skills, plus an interest in emerging AI capabilities for Customer Success.

Culture & Benefits

• Flexible support for working from home when not working in the office or at company workplaces.
• Annual leave, birthday leave, volunteer days, and the opportunity to work from almost anywhere for up to four weeks per year.
• Private medical cover and flexible personal benefits.
• Training, mentoring, LinkedIn Learning access, and support for internal career moves.
• Volunteer time with charity match funding, wellbeing support, and mental health resources.
• ShareMatch, recognition programs, diversity networks, and collaboration with international teams.