Customer Success Manager, Growth (f/m/d)

Location: London, England, United Kingdom

Company

hirify.global provides a digital experience platform with composable architecture and native AI capabilities for personalized content delivery and real-time experimentation.

What you will do

• Guide new EMEA customers from onboarding through value realization and align technical and business goals.
• Execute scalable customer programs in partnership with product, sales, marketing, and renewal teams.
• Drive product adoption, customer satisfaction, retention, and account expansion across a large book of business.
• Monitor customer usage and health scores, proactively mitigate risks, and identify accounts ready for growth.
• Translate customer insights into actionable feedback for product and go-to-market teams and follow up with product managers.
• Travel approximately 10% annually for customer onsite meetings.

Requirements

• 3+ years of experience in a customer-facing role, preferably in Customer Success Management or Account Management.
• Strong oral and written communication skills in English.
• Ability to understand hirify.global APIs and the modern content management and digital experience stack.
• Ability to use data tools for proactive customer discussions and create custom queries and reports when needed.
• Strong technical understanding, attention to detail, organization, and cross-functional collaboration skills.
• A college or university degree is preferred.

Nice to have

• Fluent French, Italian, or Arabic.

Culture & Benefits

• Full-time employees receive stock options.
• Paid time off includes vacation, sick, education, compassion, and volunteer days.
• Fertility, family-building, and family-care benefits are available.
• Annual education and wellbeing budgets support professional development and personal health.
• Virtual and in-person workshops, guest speakers, and team activities support learning and networking.
• Communication stipends, phone hardware reimbursement, and office equipment support are provided.