Strategic Customer Success Manager (MarTech)

Location: Helsinki, Dublin, or Amsterdam hubs, or remote within the UK

Company

hirify.global builds an end-to-end marketing intelligence platform that helps marketers turn marketing data into actionable insights and business results.

What you will do

• Own and execute global strategies for a portfolio of multi-market enterprise media agency accounts.
• Drive renewals, revenue growth, and new business opportunities across parent organizations and business units.
• Build trusted relationships with decision-makers and senior stakeholders to align goals and support product development.
• Partner with Sales and the Strategic Agency Partner Director to map accounts and identify C-level stakeholders.
• Coordinate regional product rollouts, adoption frameworks, and long-term value realization with Product teams.
• Align cross-functional teams and use executive customer feedback to influence product roadmaps and GTM priorities.

Requirements

• 3+ years of media agency experience in a client-facing role.
• Deep understanding of the MarTech and AdTech landscape and media agency holding companies.
• Experience in B2B SaaS account management or customer success for large, complex enterprise or global accounts.
• Experience delivering client value through cross-functional collaboration.
• Demonstrated success with contract negotiations, renewals, and account growth strategies.
• Strong communication skills, professional client-facing presence, strategic thinking, and the ability to combine long-term planning with regional execution.

Culture & Benefits

• Work in a global leadership environment focused on self-management, strategic thinking, and measurable impact.
• Competitive compensation package including equity.
• Home office allowance and work equipment for fully remote locations.
• Health care benefit, leisure time insurance, and sports and wellbeing allowance.
• Benefits may vary by location.