Technical Service Specialist - Aerials, Scissors Lifts, and Telehandlers (Equipment Manufacturing)

Location: Remote-Off Site; work may include field or production environments and domestic travel

Pay range: $51,400.00–$79,200.00 per year across U.S. locations.

Company

JLG, an Oshkosh company, develops access equipment including mobile elevating work platforms, telehandlers, utility vehicles, and accessories.

What you will do

• Provide technical assistance for customer equipment queries and issues.
• Diagnose and resolve complex mechanical, electrical, hydraulic, and software problems across two supported model families.
• Document customer interactions and technical issues in the CRM system.
• Use technical documentation, knowledge articles, and diagnostic tools to provide accurate solutions.
• Escalate unresolved issues, follow up with customers, and support internal teams with troubleshooting guidance.
• Share customer feedback and issue trends with support and product teams to inform product improvements.

Requirements

• High school diploma or GED plus three or more years of relevant experience, or an equivalent combination of education and experience.
• Strong technical troubleshooting, problem-solving, organizational, and communication skills.
• Experience with equipment diagnostic tools and troubleshooting software.
• Knowledge of mechanical, electrical, and software systems used in equipment manufacturing.
• Ability to use CRM software and technical support or knowledge management systems.
• Ability to travel domestically as needed and perform occasional physical duties, including standing, walking, climbing stairs, and lifting up to 50 pounds.

Nice to have

• Bachelor’s degree in engineering, specialized technology, or a related technical field.
• Experience with data analysis and knowledge management systems.
• Commitment to continuous learning and professional development.

Culture & Benefits

• People-first culture focused on team member growth and success.
• Ongoing training to maintain product knowledge and support skills.
• Reasonable accommodations for qualified individuals with disabilities.
• Competitive total rewards package.