Senior Field Service Engineer (Polymer Processing)

Location: Remote in the USA, based in North Carolina, with approximately 75% domestic and international travel to customer sites

Company

hirify.global Polymer Processing Systems designs and manufactures equipment for melting, homogenizing, filtering, metering, and shaping plastic materials for industries including food packaging and EV batteries.

What you will do

• Provide installation support, startup, commissioning, troubleshooting, repair, and preventive maintenance for extrusion dies, tooling, screen changers, melt pumps, valves, pelletizers, cleaning ovens, and auxiliary systems.
• Travel to domestic and international customer sites as the primary technical representative.
• Diagnose mechanical, electrical, hydraulic, pneumatic, process control, PLC, PID loop, and AC/DC drive issues.
• Train customer personnel on safe equipment operation, maintenance, startup, shutdown, cleaning, and troubleshooting.
• Document service work, equipment condition, failures, corrective actions, installed-base data, and follow-up items in service systems.
• Collaborate with Engineering, Sales, Manufacturing, Spare Parts, Product Development, and Aftermarket Services on customer issues, quotations, upgrades, and service opportunities.

Requirements

• Associate or two-year technical degree in Mechanical, Electrical, Mechatronics, Industrial Technology, or a related field preferred; equivalent hands-on experience may be considered.
• Five or more years of experience in plastics extrusion, polymer processing, pelletizing, filtration, tooling, industrial maintenance, or related field service applications preferred.
• Demonstrated experience troubleshooting mechanical and electrical issues in industrial plant environments.
• Working knowledge of hydraulic systems, schematics, PLCs, PID controls, process-control integration, and AC/DC drive systems.
• Ability to interpret mechanical, electrical, hydraulic, assembly, and tooling drawings, schematics, specifications, and manuals.
• Ability to perform frequent customer-site work, overnight and international travel, hands-on service around industrial equipment, and comply with required PPE and safety procedures.

Culture & Benefits

• Work in a collaborative and inclusive environment focused on practical technical solutions.
• Operate across field, manufacturing, production, and office environments.
• Receive opportunities to develop skills across polymer processing technologies, equipment, systems, and applications.
• Work with a global organization supporting customers across multiple industries.