Customer Support Specialist (Health Insurance Benefits)

Location: Denver, Colorado — hybrid, with approximately 2–3 office days per week. Approved remote work is available only from applicable locations within hirify.global's geographical pay approach.

Salary: $20.51–$23.08 per hour in Denver and most remote locations.

Company

hirify.global provides payroll, health insurance, 401(k), and HR products for more than 500,000 small businesses.

What you will do

• Own customer inquiries from start to finish across primarily inbound phone, email, and chat channels.
• Research benefit questions using internal resources and deliver accurate, timely resolutions.
• Guide customers through product features and communicate new products and updates clearly.
• Meet quality and productivity standards while handling increasingly complex customer inquiries.
• Collaborate with other advocates and cross-functional teams to influence product development and roadmap decisions.
• Support seasonal volume spikes from December through March, including additional weekend overtime and limited paid-time-off periods.

Requirements

• At least 2 years of experience in call center, technology, retail, or hospitality environments.
• At least 1 year of customer-facing benefits experience with a broker, carrier, or benefits provider; 2 years in benefits is highly preferred.
• Comfort working with multiple digital systems, including Salesforce, Slack, Confluence, and NICE Workstation.
• Strong written and verbal communication, listening, critical thinking, and problem-solving skills.
• Ability to work a full-time 40-hour-per-week schedule during operating hours and maintain reliable attendance.

Culture & Benefits

• Full-time employees receive competitive base pay, benefits, and equity in the form of RSUs.
• Ongoing learning, development, and performance reflection are provided.
• AI tools are an integral part of work, with employees expected to develop relevant AI fluency.
• A secure, reliable, and consistent internet connection is required when working outside a hirify.global office.
• hirify.global supports an inclusive workplace and is an equal opportunity employer.