Account Management Representative

Location: Lisle, Illinois, United States. Hybrid schedule with four in-office days per week, Monday–Thursday.

Salary: $18.00–$23.00 per hour, adjusted based on experience, training, geographic location, licensure, certifications, market factors, budget, and responsibility.

Company

hirify.global is a healthcare education organization serving more than 97,000 students through five accredited institutions, including medical, veterinary medicine, and university programs.

What you will do

• Manage a portfolio of approximately 850–950 undergraduate and/or graduate students.
• Assess each student’s situation and develop individualized financial plans throughout the student lifecycle.
• Provide accurate student finance guidance covering university policies, Title IV, military and veterans’ affairs, international requirements, and state regulations.
• Investigate and resolve student financing issues in collaboration with academic partners and other departments.
• Own escalated student concerns and deliver timely, high-quality customer care.
• Identify process improvements, support new process rollouts, attend meetings, and contribute to organizational committees.

Requirements

• Bachelor’s degree preferred; comparable previous work experience required.
• At least one year of higher education experience preferred.
• Knowledge of federal Title IV and state financial aid regulations and related processing procedures is beneficial.
• Strong customer service, interpersonal communication, mathematical, problem-solving, and organizational skills.
• Ability to work independently, collaborate with a team, prioritize tasks, meet deadlines, and take ownership of complex issues.
• Proficiency with Microsoft Office, databases, internet applications, and standard PC tools.

Culture & Benefits

• Hybrid work environment with four regular in-office days per week.
• Health, dental, vision, life, and disability insurance.
• 401(k) retirement program with a 6% employer match.
• 15 paid vacation days per calendar year.
• 12 paid holidays and two floating holidays.