Project Assistant II (Energy Efficiency)

Location: New Brunswick, New Jersey; weekday coverage through 7:00 p.m. Eastern Time; reporting to the New Brunswick office at least monthly and quarterly for training

Salary: USD $28.39–$38.46 per hour, plus potential eligibility for an annual discretionary bonus.

Company

hirify.global, a member of WSP, is a global environmental and engineering consulting firm supporting energy, infrastructure, transportation, environmental, and property and building projects.

What you will do

• Handle inbound and outbound calls and customer emails using active listening, empathy, and de-escalation techniques.
• Explain clean energy and energy efficiency program benefits, eligibility, participation requirements, and next steps.
• Document interactions, schedule appointments, coordinate follow-up, and track requests through CRM and related systems.
• Manage recurring relationships with participants, contractors, and market partners while escalating complex inquiries and potential project leads.
• Improve workflows, scripts, standard operating procedures, and knowledge-base content.
• Support onboarding and coaching, peer review, quality assurance, call-center reporting, and trend analysis.

Requirements

• At least three years of inbound/outbound call-center or equivalent high-volume customer support experience, including one year in a senior, lead, or escalation capacity.
• Experience mentoring or training customer service staff and serving as an escalation resource.
• Experience documenting workflows, procedures, or customer-facing guidance.
• Strong verbal and written communication, organization, attention to detail, judgment, and de-escalation skills.
• Proficiency with Microsoft Office, PC-based tools, typing, and data entry; ability to learn proprietary systems quickly.
• High school diploma or GED and authorization to work in the United States.

Nice to have

• Experience with clean energy, energy efficiency, electric vehicle, utility, government, or incentive programs.
• Experience with CRM, ticketing, knowledge-base, or scheduling platforms such as Salesforce.
• Experience with incentive application processing, program administration, quality assurance, contact-center metrics, or performance reporting.
• Associate's or bachelor's degree in business, communications, or a related field.
• Bilingual English/Spanish proficiency.

Culture & Benefits

• Medical, dental, vision, and disability insurance.
• 401(k) plan with traditional and Roth options and company matching.
• Paid time off ranging from 15 to 25 days per year depending on status and seniority.
• At least eight paid holidays annually for full-time employees.
• Paid sick, family, and disability leave in accordance with applicable state law.