Technical Customer Engineer (Packaging)

Location: Italy, with on-site customer service throughout the North-West Piedmont region; 70–80% travel and periodic international travel required

Company

hirify.global Packaging develops precision dispensing and fluid management technologies that improve production efficiency and product quality in packaging manufacturing.

What you will do

• Provide on-site technical support and service at customer locations across North-West Piedmont.
• Install, configure, maintain, and repair packaging equipment and systems.
• Diagnose and resolve hardware, software, PLC, and system-related issues.
• Document service activities, maintenance work, and technical findings.
• Manage customer requests, prioritize field activities, and deliver service commitments.
• Collaborate with Sales to identify service opportunities and improve customer satisfaction and equipment performance.

Requirements

• Electrical or electrician education, or equivalent technical experience; packaging industry experience is preferred.
• 3–5 years of experience in industrial service or equipment installation.
• Experience with PLC troubleshooting and strong technical problem-solving skills.
• Understanding of electromechanical, electronic, computer, and network-based systems.
• Excellent verbal and written Italian and English are required.
• Ability to work independently, manage priorities, travel frequently, and provide overnight support when needed.

Culture & Benefits

• Supportive culture within a growing and dynamic work environment.
• Opportunities to develop technical skills and advance professionally.
• Collaboration with Technical Support, Engineering, Operations, and Sales.
• Commitment to inclusion, diversity, equity, and a fair interview process.

Hiring process

• Apply online with a CV.
• Interview process focused on identifying qualified candidates through a fair and equitable evaluation.