IT Support Specialist

Location: On-site at the Bristol and Tiverton, Rhode Island facilities, with regular travel between sites

Company

hirify.global designs and manufactures attritable autonomous underwater vehicles for U.S. military and allied customers.

What you will do

• Serve as the first point of contact for IT tickets, triaging requests and resolving Tier 1/2 account, operating system, application, printer, network, Wi-Fi, and VPN issues.
• Manage onboarding and offboarding, including account provisioning, device imaging, MDM enrollment, hardware issuance, account deprovisioning, device wiping, and asset recovery.
• Monitor MDM compliance, apply routine patches and updates, check endpoint security agent health, and escalate anomalies.
• Own hardware and software asset inventory, loaner equipment, warranty and license tracking, and reconciliation with the CMMC asset register.
• Coordinate hardware procurement, vendor orders, repairs, returns, RMAs, IT closet standards, cable management, patch-panel labeling, conference room, and AV support.
• Maintain knowledge base articles, SOPs, onboarding and inventory procedures, and change logs for audit and operational continuity.

Requirements

• 2–3 years of experience in help desk, desktop support, or technical support.
• Must be a U.S. Person as defined by ITAR due to routine exposure to export-controlled systems and facilities.
• Working knowledge of Windows, Linux, macOS, Microsoft 365, Google Workspace, DHCP, DNS, and Wi-Fi troubleshooting.
• Experience with an MDM platform such as Intune or Jamf and with ticketing systems.
• Strong written communication for documentation and non-technical stakeholder support.
• Ability to pass a background check appropriate to a defense contractor environment. Ability to lift or move IT equipment up to 40 lbs and work in server closets and rack environments.

Nice to have

• CompTIA A+, Network+, or Security+ certification.
• Associate's degree in IT or a related field, or equivalent hands-on experience.
• Experience in CMMC, ITAR, regulated, or government-contracting IT environments.
• Experience with IT asset management tools such as Snipe-IT or Lansweeper.

Culture & Benefits

• Standard business hours with occasional after-hours support for critical outages.
• CUI handling and insider threat awareness training during onboarding.
• Work in a regulated defense-contractor environment with documented escalation and audit procedures.
• Equal opportunity employment.