IT Support Specialist

Location: Onsite in Anoka, Minnesota, United States

Salary: $23.90–$44.40 per hour

Company

hirify.global is a global manufacturer and provider of electrical connection and protection solutions for equipment, buildings, and critical processes.

What you will do

• Provide onsite Level 2 support for desktops, laptops, mobile devices, printers, peripherals, operating systems, and enterprise applications.
• Configure, deploy, maintain, and retire end-user devices while managing hardware ihirify.globalory and technology refreshes.
• Provide Smart Hands support for infrastructure teams, including equipment installation, rack-and-stack work, physical cabling, and network hardware troubleshooting.
• Support Microsoft Teams Rooms and conference room equipment, including displays, cameras, microphones, speakers, and touch panels.
• Manage incidents and service requests, document resolutions in the ITSM platform, communicate status updates, and participate in major incident restoration.
• Support endpoint security, vulnerability remediation, security investigations, and compliance with IT policies.

Requirements

• Associate degree in Information Technology or equivalent experience.
• 3+ years of IT support experience in a corporate environment, including support for offices with 100+ employees.
• Strong troubleshooting skills for desktop and mobile devices, printers, peripherals, and workplace technologies.
• Knowledge of Windows 11, Microsoft 365, Microsoft Teams, Entra ID/Active Directory, networking fundamentals, and conference room technologies.
• Ability to work independently, manage competing priorities, and provide strong customer service and communication.

Nice to have

• CompTIA A+, Network+, or similar certification.
• Experience with SCCM, Microsoft Intune, or other endpoint management platforms.
• Experience with network switches, wireless infrastructure, structured cabling, Smart Hands support, Teams Rooms, or modern workplace technologies.
• Experience in manufacturing, engineering, or multi-site enterprise environments.

Culture & Benefits

• Full-time benefits include medical, dental, and vision plans with flexible spending accounts.
• 401(k) retirement plan and employee stock purchase plan with company matching.
• Paid time off, volunteer time, personal and parental leave, and disability and insurance programs.
• Potential additional benefits include tuition reimbursement, caregiver support, backup care, well-being programs, and legal and identity theft protection.
• Culture centered on innovation, integrity, customer focus, respect, teamwork, and accountability.