Client Platforms Engineer

Location: Hong Kong. Ability to work in the Chicago office 5 days a week is required.

Company

Proprietary financial trading firm using its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets.

What you will do

• Serve as the first point of contact for end-user IT issues and requests through phone, tickets, email, Slack, and in-person support.
• Diagnose and resolve hardware, software, application, operating system, and access-related problems, escalating issues when needed.
• Manage incidents and service requests, including password resets, software installations, permissions, and hardware configuration.
• Document service desk interactions, solutions, and knowledge-base articles.
• Support IT asset inventory, hardware allocation, and software license tracking.
• Collaborate with IT teams on complex issues, service improvements, training, and IT projects.

Requirements

• 4+ years of experience as a Service Desk Engineer or in a similar IT support role.
• Solid knowledge of Windows, macOS, Linux, software applications, hardware, and networking fundamentals.
• Experience with service desk ticketing systems and incident management procedures.
• Experience with endpoint management solutions such as SCCM, Intune, or Jamf.
• Strong problem-solving, analytical, communication, and interpersonal skills with a customer-oriented approach.
• Willingness to work on-call rotations, including weekends and holidays, for 24/7 coverage, and to work in the Chicago office 5 days a week.

Culture & Benefits

• Customer-focused IT support environment serving technical and non-technical stakeholders.
• Ongoing training and development to strengthen technical skills and knowledge of emerging technologies.
• Opportunity to propose process improvements and enhance service delivery.
• On-call rotation supports continuous 24/7 IT coverage.