Bilingual Consumer Service Operations Representative (Chicago)

Location: Onsite in the Chicago, Illinois area, with daily travel to six Senior Medical Centers: Ashburn (Evergreen Park), Jeffrey Manor (South Chicago), Glenwood, Dolton, Oak Lawn, and Berwyn. One location is visited each day, Monday–Friday, 8:30 a.m.–4:30 p.m. CST. This is not a remote role, and candidates must live in the Chicago area.

Salary: $47,300–$61,800 per year for full-time employment.

Company

hirify.global is a U.S. healthcare and insurance company providing medical and healthcare services to Medicare, Medicaid, individual, family, military, and community members.

What you will do

• Provide face-to-face customer service to hirify.global members at Senior Medical Centers.
• Assist with medical billing, copayments, pharmacy and benefits, enrollment, eligibility, and self-service options.
• Investigate and resolve claims and customer service issues.
• Verify referrals and prior authorizations.
• Support clinicians with patient care gaps, CMS Stars initiatives, and patient experience programs.
• Act as a liaison between the local market and hirify.global.

Requirements

• Must live in the Chicago, Illinois area and be able to work onsite.
• At least one year of customer service experience in a healthcare organization.
• Required English and Spanish proficiency: ability to speak, read, and write both languages without limitations or assistance.
• Strong verbal, listening, and written communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to learn and navigate computers, new systems, and applications quickly.

Nice to have

• Associate degree or higher.
• Additional healthcare or clerical support experience.
• Knowledge of medical terminology or ICD-10 codes.
• CNA or Medical Assistant background.
• Quality, Medicare, or Medicaid experience.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short-term and long-term disability coverage and life insurance.
• 40 scheduled hours per week.

Hiring process

• Selected applicants must complete an Interagency Language Rating test through an external vendor before interviewing.