16 часов назад
IT Service Engineer (IT Support)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Service Engineer (IT Support): Delivering onsite workplace technology support in Beijing across hardware, software, mobile devices, peripherals, meeting rooms, events, and VIP environments with an accent on incident resolution, service requests, asset lifecycle management, and infrastructure support. Focus on troubleshooting complex workplace technology issues, coordinating vendors and stakeholders, supporting technology rollouts, and maintaining service quality across local and global IT teams.
Location: Beijing, China; onsite IT support required
Company
provides reinsurance, insurance, and insurance-based risk transfer solutions, helping manage risks including natural catastrophes, climate change, and cybercrime.
What you will do
- Deliver onsite IT support for workplace technology, including hardware, software, mobile devices, operating systems, and peripherals.
- Resolve incidents and service requests within agreed service levels, escalating issues when necessary.
- Provide dedicated support for meeting rooms, events, VIP users, hardware installations, software deployments, and desk moves.
- Manage local IT assets, including repairs, lifecycle activities, disposal, and recycling.
- Provide Smart Hands support for local network and server infrastructure in collaboration with remote technical teams.
- Coordinate vendors and stakeholders while supporting local operations, technology rollouts, projects, governance, and service improvements.
Requirements
- At least five years of relevant experience in IT support, IT service engineering, workplace technology support, or a similar technical support role.
- Hands-on knowledge of workplace IT technologies, including Windows 11, iOS, hardware, software, mobile devices, and peripherals.
- Experience with onsite support, troubleshooting, incident management, and service request fulfilment.
- Understanding of IT service management principles, SLAs, and service performance expectations.
- Strong customer-service, communication, interpersonal, and problem-solving skills, with the ability to own issues through resolution.
- Ability to work independently, collaborate with local and remote teams, and manage operational and project priorities.
Culture & Benefits
- Work within a global, open, collaborative, and inclusive IT environment.
- Collaborate with local, regional, and global technology teams.
- Support an inclusive workplace focused on equal opportunities and professional development.
- may use AI-powered tools to support application review, with final hiring decisions reviewed by people.
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