IT Support Engineer

Location: Full-time from the Shanghai office, China. Flexible working options can be discussed at the interview. Occasional early-morning or evening work is required to collaborate with Australia-based teams.

Company

hirify.global develops and operates products and services for the games industry with a global IT function supporting offices, retail stores, and staff across multiple regions.

What you will do

• Deliver day-to-day Level 1–3 IT support for the China office, retail stores, and staff across the Asia Pacific region.
• Support remote access, printers, network connectivity, hardware, and core systems.
• Own, triage, track, document, and resolve advanced technical incidents.
• Coordinate with the Head of China, local vendors, infrastructure specialists, and the wider Global IT team.
• Support network changes and configuration while maintaining alignment with local cybersecurity standards.
• Implement and support business applications, including ERP and 3PL systems, and provide administrative support to the IT Manager.

Requirements

• Extensive hands-on IT support experience across desktop, network, or systems administration.
• Strong knowledge of Windows operating systems, core networking, TCP/IP, and firewalls.
• Working knowledge of Microsoft 365 and Office 365 administration.
• Business proficiency in Mandarin and fluency in English are required.
• Ability to work independently in China, manage priorities, and escalate issues when specialist support is needed.
• Ability to work full-time from the Shanghai office and occasionally adjust working hours for collaboration with Australia-based teams.

Nice to have

• Experience supporting retail stores and logistics operations.
• Experience with vendor evaluation and pre-sales discussions.
• Experience working in a global or multinational company.

Culture & Benefits

• Flexible full-time working hours with responsibility for managing the daily schedule.
• Autonomous work as the sole IT support engineer based in China, with support from the Australia-based IT team.
• Work environment built around honesty, humility, courage, accountability, and customer-focused service.
• Opportunity to identify and implement continuous improvements in IT support and infrastructure.

Hiring process

• Submit a letter or video explaining interest in the role.
• Provide an up-to-date resume in English.
• Applications close at midnight UK time on 9 September 2026.