Customer Support Specialist III (Waste Management)

Location: Escondido, California, USA; onsite

Pay range: $24.10–$33.10 per hour, depending on the hiring locality.

Company

hirify.global provides recycling, waste, hazardous waste, environmental, and sustainability services across North America.

What you will do

• Communicate with customers by phone, email, and in person to collect information for waste profile approvals.
• Support internal and external customers with waste characterization, documentation, orders, forms, contracts, and service changes.
• Maintain customer profiles, contract records, filing systems, and related documentation.
• Prepare reports, waste shipment summaries, manifests, correspondence, and other operational documents.
• Research operational concerns, questions, discrepancies, and billing adjustments.
• Coordinate office services and ensure accurate, timely, and courteous communications.

Requirements

• At least 3 years of related customer service experience.
• Customer-service orientation, active listening, strong communication, professionalism, attention to detail, and problem-solving ability.
• Knowledge of RCRA requirements related to waste characterization and processing protocols.
• Familiarity with DOT regulations and the MS Office Suite.
• Ability to identify data trends, coordinate multiple projects, and manage simultaneous assignments in a team environment.
• Ability to operate standard office equipment, including computers, scanners, copiers, calculators, and fax machines.

Culture & Benefits

• Medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability, life insurance, and accidental death and dismemberment insurance.
• Employee assistance and discount programs.
• 401(k) plan with company match and employee stock purchase plan.
• Paid time off and an inclusive, environmentally responsible workplace.