Resolution Specialist, Contact Center

Location: Onsite at the ISD Office/Home Office, 805 SE Moberly Ln., Bentonville, Arkansas, United States

Hourly wage: $19.00–$35.00 per hour, with possible premiums of $0.35–$3.00 per hour.

Company

hirify.global provides customer, associate, and business services through contact center operations.

What you will do

• Communicate with customers across multiple channels and adapt communication styles to provide clear solutions.
• Analyze customer issues, confirm understanding, and apply problem-solving methodologies.
• Manage staffing plans and resource allocation during peak and low-demand periods.
• Monitor service levels, analyze performance metrics and customer feedback, and generate reports.
• Recommend process improvements and collaborate with stakeholders to implement corrective actions for systemic issues.

Requirements

• At least 6 months of experience in retail, contact center operations, or a related area.
• At least 1 year of experience with basic computer processing or data entry software.
• Knowledge of customer communication principles and experience adapting communication across multiple channels.
• Familiarity with ticketing systems, escalation processes, contact center operations, and performance metrics.
• Ability to analyze data, prepare reports, manage resources, and collaborate with stakeholders.

Nice to have

• Experience in retail, contact center operations, or a related area.

Culture & Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase program, company-paid life insurance, and disability benefits.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Company discounts, military leave pay, and adoption and surrogacy expense reimbursement.
• Live Better U provides Walmart-paid education programs from high school completion through bachelor's degrees, certificates, and English Language Learning.