8 дней назад
VP, Client Success (EdTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
VP, Client Success (EdTech): Leading a client success organization responsible for product adoption, retention, expansion, and long-term client outcomes with an accent on customer success strategy, executive relationship management, and data-driven performance management. Focus on building high-performing teams, improving onboarding and adoption, reducing churn, expanding existing accounts, and translating customer feedback into business growth.
Location: Primarily remote with occasional travel to an office or client site; US East Coast working hours required. Preference for candidates who can easily travel to offices in Chapel Hill, NC or Bethesda, MD.
Company
is an EdTech company helping higher education leaders use data and Institutional Performance Management practices to address operational and sustainability challenges.
What you will do
- Lead, mentor, and develop the client success team while setting performance expectations and OKRs.
- Develop and execute a customer success strategy focused on satisfaction, retention, expansion, and long-term client outcomes.
- Build relationships with key clients, understand their objectives and challenges, and provide strategic guidance.
- Oversee client onboarding and collaborate with sales and product development to increase product adoption.
- Identify upsell and cross-sell opportunities, reduce churn, and increase customer lifetime value.
- Define customer success KPIs, report insights to senior management, and use feedback, testimonials, and case studies to support sales and marketing.
Requirements
- Bachelor’s degree in business, marketing, or a related field; an advanced degree is preferred.
- Typically 8+ years of experience in customer success management, account management, or a related role.
- 3–5 years of experience in a leadership position.
- Strong knowledge of customer success principles, strategies, and best practices.
- Excellent communication, presentation, negotiation, analytical, and relationship-building skills.
- Availability to work US East Coast hours and travel occasionally to an office or client site.
Nice to have
- Experience driving customer retention and expansion.
- Track record of building and developing high-performing teams.
- Experience collaborating with sales, marketing, and product development.
- Familiarity with customer success software and tools.
Culture & Benefits
- Remote-first environment with autonomy, flexibility, and trust.
- 18 PTO days available from day one, with additional PTO each year.
- 15 paid holidays, parental leave, and medical, dental, and vision coverage.
- 401(k) plan with company match.
- Professional development opportunities, home office perks, company events, and referral bonus.
- Commitment to higher education, transparency, continuous improvement, and an inclusive workplace.
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