Sr. Customer Success Manager (SaaS)

Location: United States; remote workplace with 25%–50% travel to client sites, conferences, and industry events, including overnight travel

Company

hirify.global provides SaaS solutions for healthcare and homecare organizations.

What you will do

• Lead strategic relationships with large national managed care organization partners at the corporate and executive level.
• Manage client relationships from implementation through the live environment, serving as the primary point of contact and trusted advisor.
• Drive customer adoption, retention, expansion, satisfaction, and value realization across multiple markets and business units.
• Coordinate cross-functional work with product, sales, implementation, and support teams to resolve escalations and address client risks.
• Track customer health, satisfaction metrics, support performance, turnaround times, and ticket backlogs through weekly reporting and quarterly reviews.
• Lead discovery and tailored product demonstrations, represent the company at client and industry events, and mentor Customer Success Managers.

Requirements

• Bachelor’s degree and 5+ years of client service experience.
• Experience overseeing teams or projects in a matrix environment.
• Required experience in healthcare or homecare.
• Strong client relationship management, communication, negotiation, presentation, problem-solving, organizational, and multitasking skills.
• Ability to manage escalations, resolve conflicts, mentor team members, and handle high-pressure situations.
• Proficiency in Salesforce and Microsoft Office Suite.

Nice to have

• Experience with SaaS platforms and partner ecosystems.
• Knowledge of home-based care and healthcare industry risks and opportunities.

Culture & Benefits

• Remote work arrangement with regular client and industry travel.
• Opportunity to work with executive stakeholders and national healthcare partners.
• Active involvement in new-hire onboarding, mentoring, and team development.
• Equal-opportunity employment environment.