Client Success Manager (Healthcare)

TL;DR

Client Success Manager (Healthcare): Managing and cultivating strong relationships with a portfolio of clients to ensure successful delivery and long-term value from specialty care services with an accent on proactive account planning, issue resolution, and cross-functional coordination. Focus on driving customer satisfaction, retention, and growth within the employee benefits and healthcare landscape.

Location: Must be based in the USA

Company

hirify.global is a specialty care platform connecting members with top-tier specialists for surgery, cancer care, and infusions, helping employers reduce costs while improving health outcomes.

What you will do

• Manage client and broker relationships throughout the lifecycle, ensuring regular touchpoints and proactive feedback.
• Serve as a product expert and specialty care advocate, guiding clients through features and best practices.
• Coordinate engagement marketing initiatives, including open enrollment events, webinars, and case studies.
• Collaborate cross-functionally to ensure seamless service delivery and alignment on client objectives.
• Partner with Client Executives to identify churn risks and drive upsell and expansion opportunities.
• Own service issue resolution end-to-end, investigating root causes and implementing preventative improvements.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years of client relationship or account management experience in employee benefits, healthcare, or consulting.
• Must have at least one year of experience in a startup environment.
• Willingness to travel up to 20%-25%.
• Proficiency in Salesforce and SharePoint.
• Background in Health Plan, TPA, Insurance, or benefits.

Culture & Benefits

• Collaborative team environment focused on innovation and human-centric decision making.
• Opportunity to work in a fast-paced, high-impact startup environment.
• Commitment to diversity, inclusion, and integrity in all business operations.
• Focus on professional growth and solving complex healthcare challenges.