Client Success Manager (Healthcare)

Location: Remote, USA; willingness to travel up to 20–25% required

Company

hirify.global is a specialty care platform connecting members with leading specialists for surgery, cancer care, infusions, and other complex healthcare needs while helping employers reduce costs.

What you will do

• Manage relationships with clients, brokers, and consultants throughout the client lifecycle.
• Develop account plans, deliver business reviews, and coordinate client communications for enrollment events, webinars, mailers, and case studies.
• Act as a product expert and specialty care advocate, guiding clients through features, use cases, adoption best practices, and issue resolution.
• Coordinate deliverables and action items across internal teams while maintaining alignment and following through on commitments.
• Partner with Client Executives to support retention, identify churn risks, and pursue upsell and expansion opportunities.
• Investigate service issues end to end, document root causes, coordinate solutions, and implement improvements to prevent recurrence.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of client relationship or account management experience in employee benefits, healthcare, or consulting, including experience at at least one startup.
• Experience with Salesforce and SharePoint, data integration knowledge, and a background in health plans, TPAs, insurance, or employee benefits.
• Excellent communication, presentation, project management, analytical, problem-solving, prioritization, and follow-through skills.
• Ability to work independently in a fast-paced, high-volume, matrixed environment while managing competing priorities.
• Must be based in the USA and willing to travel up to 20–25%.

Culture & Benefits

• Collaborative team environment focused on innovation and creating change in healthcare.
• Values include logic, inclusion, grit, humanity, truth, integrity, and teamwork.
• Opportunity to help members navigate complex healthcare decisions and access high-quality care.

Hiring process

• Apply for the role.
• A member of the Talent Acquisition team will contact selected candidates to discuss the interview process.