Manager of Client Success (EdTech)

Location: 100% remote within the United States; permanent U.S. residency is required for current and continued employment.

Company

hirify.global provides an integrated EdTech platform for K–12 schools and districts, including websites, communications, mobile apps, enrollment, and marketing services.

What you will do

• Manage, coach, and support a team of Client Success Managers.
• Conduct performance reviews and help direct reports achieve individual and team goals.
• Manage a small portfolio of high-value public school clients and ensure they receive value from the platform.
• Lead renewals, monitor client health, address risks, and drive retention.
• Increase product adoption, identify upsell opportunities, and manage the related opportunity pipeline.
• Maintain client data and reporting in Salesforce, Totango, and other business applications.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 5+ years of professional B2B experience, including SaaS client success or sales experience.
• Experience working with senior executives and client stakeholders.
• Comfort with SaaS products and services.
• Salesforce knowledge and knowledge of the hirify.global Platform.
• Ability to travel as needed.

Culture & Benefits

• 100% fully remote employment within the United States.
• Competitive employee benefits.
• Professional development opportunities.
• Collaborative culture focused on partnership and purpose.
• Opportunity to contribute to K–12 education and stronger school communities.