7 дней назад
Client Success Manager (EdTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Client Success Manager (EdTech): Managing and growing a portfolio of K–12 education accounts by driving product adoption, renewals, client advocacy, and expansion with an accent on consultative partnerships, retention, and risk management. Focus on identifying growth opportunities, mitigating churn through health metrics and engagement data, and coordinating internal teams to resolve client roadblocks.
Location: 100% remote within the United States; current and continued U.S. residency required
Company
provides an integrated EdTech platform for K–12 schools and districts, including websites, communications, mobile apps, enrollment, and marketing services.
What you will do
- Manage a portfolio of named K–12 school and district accounts as a strategic, consultative partner.
- Own account health, net revenue retention, and renewal activities through proactive relationship management.
- Drive product adoption and demonstrate platform value to strengthen client loyalty.
- Identify upsell and cross-sell opportunities and sell supplemental training or consulting services.
- Monitor health scores, CSAT, NPS, usage data, and referenceability to mitigate churn risks.
- Advocate for clients internally, coordinate across teams, and maintain account data in ChurnZero and Salesforce.
Requirements
- 3–5 years of experience in client success, support, sales, implementation, or a related function.
- Experience in SaaS or education-focused environments is preferred.
- Excellent communication, interpersonal, negotiation, and conflict-resolution skills.
- Strong organization, multitasking, and account portfolio management abilities.
- Ability to work independently and contribute to a collaborative team.
- Bachelor’s degree or equivalent experience; passion for K–12 education.
Culture & Benefits
- Fully remote employment with a distributed workforce.
- Competitive employee benefits.
- Professional development opportunities.
- Collaborative culture focused on partnership, purpose, and employee growth.
- Mission-driven work supporting schools and stronger communities.
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