Customer Care and Sales Advisor - I (Remote)

Location: Remote in Texas, United States

Company

hirify.global operates Sparklight, providing connectivity products and services to communities across the United States.

What you will do

• Respond to inbound customer inquiries by phone or through ticketing systems.
• Assist with billing, pricing, service changes, disconnect requests, returns, exchanges, and appointment scheduling.
• Resolve standard issues remotely and explain next steps when additional service is required.
• Listen to customers, identify their needs, recommend suitable products and services, and negotiate household spend.
• Process orders accurately, follow approved communication scripts, and meet weekly and monthly sales activity goals.
• Apply retention sales and customer care procedures and support special projects as assigned.

Requirements

• High school diploma or GED.
• Strong communication, active listening, patience, professionalism, and empathy.
• Ability to ask fact-finding questions and identify solutions aligned with customer needs.
• Working knowledge of hirify.global products and services.
• Ability to remain composed in high-pressure customer interactions.
• Ability to sit for extended periods and perform phone-based customer support; lifting up to 10 pounds may be required.

Culture & Benefits

• Medical, dental, and vision coverage begins on the first day.
• Life insurance, paid vacation, holidays, and personal days.
• 401(k) plan with a 100% company match up to 5% from the first day.
• Tuition reimbursement of up to $5,250 during the first year.
• Legal plan, identity theft protection, recognition programs, career advancement opportunities, and community support initiatives.
• Collaborative work environment focused on teamwork, inclusion, and professional growth.

Hiring process

• Employment is contingent on successfully completing background, drug screening, and reference checks.