Technical Care Specialist II - Business

Location: Remote, limited to candidates in AL, AK, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, or UT

Company

hirify.global and its family of brands provide connectivity services and support residential and business customers.

What you will do

• Answer calls and respond to email and web chat inquiries from Sparklight business customers.
• Provide accurate and timely support for enterprise customer needs while following standard operating procedures.
• Resolve billing discrepancies and other business customer issues professionally and courteously.
• Provide post-installation care and enter service changes in Single View.
• Navigate and document selected calls in back-office processing tools.
• Share service issues and customer concerns with leadership.

Requirements

• High school diploma, GED, or an equivalent combination of education and experience.
• One to two years of related experience or training.
• Customer service experience, particularly over the phone, and strong customer service orientation.
• Data entry experience.
• Experience with Microsoft Outlook, Word, and Excel.
• Must be located in one of the listed U.S. states to work remotely.

Nice to have

• Knowledge of Salesforce.com and Single View.

Culture & Benefits

• Medical, dental, and vision coverage starting at hire.
• Life insurance for associates and eligible family members.
• Paid vacation, holidays, personal days, and sick days.
• 401(k) with a 100% company match, up to 5% of eligible compensation, after one year of service.
• Tuition reimbursement of up to $5,250 in the first year and up to $75 per month toward cable and internet services.
• Collaborative work environment, recognition programs, and advancement opportunities.

Hiring process

• Employment offers are contingent on successful background, drug screening, and reference checks.