Supervisor, Customer Care & Sales (Remote)

Location: Remote within AL, AK, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OH, OK, OR, PA, SC, TN, TX, or UT

Salary: Not specified

Company

hirify.global, through its Sparklight brand, provides connectivity and customer-focused communication services.

What you will do

• Supervise, coach, train, and develop Customer Care and Sales Advisors.
• Coordinate team schedules and coverage to maintain service levels during peak periods.
• Oversee customer care, retention, and sales operations, including billing, scheduling, product changes, disconnects, and service concerns.
• Resolve escalated customer interactions and reinforce professional, empathetic communication.
• Monitor customer satisfaction, response times, retention, quality assurance, and sales KPIs.
• Collaborate on workflow and customer experience improvements while reporting performance trends to leadership.

Requirements

• High school diploma or GED required; an associate or bachelor’s degree is preferred.
• At least two years of experience in customer service, retention, sales, or a related supervisory role preferred.
• Demonstrated leadership, coaching, team development, communication, analytical, and problem-solving skills.
• Experience with customer service systems, ticketing platforms, and performance reporting tools.
• Ability to manage escalated customer situations, multitask, prioritize, and work independently and collaboratively in a remote or hybrid environment.
• Remote residency in one of the specified U.S. states is required.

Nice to have

• Associate or bachelor’s degree.
• Working knowledge of hirify.global products and services.

Culture & Benefits

• Medical, dental, and vision coverage begins on day one.
• Life insurance, paid vacation, holidays, and personal days are provided.
• 401(k) plan with a 100% company match on contributions up to 5% from day one.
• Tuition reimbursement of up to $5,250 during the first year.
• Legal plan, identity theft protection, recognition programs, community support opportunities, and advancement opportunities.

Hiring process

• Offers are contingent on successful background checks, drug screening, and reference verification.