Support Operations Specialist II (IT)

Location: Remote

Company

hirify.global provides concierge access to a premium radiology network of more than 5,000 vetted providers across 48 states, helping patients access imaging services while reducing costs for employers and payers.

What you will do

• Own Tier 1 escalations and independently resolve complex hardware, software, network connectivity, and access issues.
• Perform root-cause analysis and partner with the Director of IT Operations on permanent corrective fixes.
• Administer Google Workspace, identity and access controls, groups, MDM, Context-Aware Access, and endpoint security.
• Configure, image, deploy, patch, and manage the lifecycle of company endpoints and devices.
• Mentor the Tier 1 Specialist and improve troubleshooting standards, knowledge base articles, runbooks, and escalation paths.
• Coordinate with vendors and internal stakeholders, track incidents in Linear, and contribute to reporting, rollouts, and process improvements.

Requirements

• 3+ years of IT support experience with demonstrated Tier 2 or escalation-level troubleshooting.
• Strong Windows and macOS troubleshooting skills and solid networking fundamentals, including DNS, DHCP, VPN, and connectivity.
• Hands-on administration experience with Google Workspace or Microsoft 365, including identity, access, and group management.
• Experience with endpoint or mobile device management and endpoint security.
• Proficiency with Linear, Jira, ServiceNow, or a similar ticketing system, plus strong documentation and independent problem-solving skills.
• Associate’s degree in IT or a related field, or equivalent experience; high school diploma or GED required.

Nice to have

• CompTIA Network+, Security+, ITIL Foundations, or Google Workspace Administrator certification.
• Scripting or automation experience with PowerShell, Python, or Google Apps Script.
• Experience in healthcare or another regulated environment, including HIPAA and PHI handling.
• Slack administration, helpdesk automation, or prior experience mentoring Tier 1 staff.

Culture & Benefits

• Remote role supporting a growing organization of approximately 300 employees.
• Small three-person IT support team with direct reporting to the Director of IT Operations.
• Opportunity to help mature the support function through documentation, automation, and process improvement.