Technical Support Engineer II (Microsoft Technologies)

Location: Remote from Cebu City, Cebu, Philippines; working hours are 9 am–6 pm EST (New York City time zone).

Company

hirify.global delivers IT services focused on client support, complex problem-solving, and service quality.

What you will do

• Troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems.
• Communicate with clients, build trust, manage expectations, and resolve support issues.
• Prioritize and manage the ticket queue, including warm-transfer escalations.
• Create and improve internal knowledge-base documentation.
• Coordinate with clients and vendors to drive incidents through resolution.
• Participate in team meetings and team-led training while promoting proactive, accountable support.

Requirements

• Hands-on experience troubleshooting, configuring, and managing Windows Server, Active Directory, and Group Policies.
• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
• Knowledge of advanced networking principles and experience troubleshooting firewalls, switches, and Wi-Fi.
• Experience with Remote Desktop and RemoteApps or similar remote access solutions.
• Strong customer-service, communication, documentation, problem-solving, and collaboration skills.

Culture & Benefits

• Remote work with a defined EST-aligned schedule.
• Access to current IT tools and practical internal documentation.
• Team-led training and exposure to new technology.
• Opportunities for professional growth and recognition of initiative.
• Collaborative environment where employees can contribute ideas and improve processes.