Support Analyst

Location: Hybrid, based in Lisbon with office attendance twice per week. Candidates must be based in Portugal and hold Portuguese or EU citizenship, or a valid work permit.

Company

hirify.global connects technology consultants with national and international clients across diverse sectors of the tech industry.

What you will do

• Provide IT user support, service desk assistance, and workplace infrastructure management in a corporate environment.
• Administer and troubleshoot Windows, Active Directory, Microsoft 365, and macOS environments.
• Manage devices using SCCM and MDM solutions.
• Develop PowerShell scripts for automation, configuration, and bulk management.
• Diagnose PC hardware and core network protocols, including TCP/IP, DNS, DHCP, and VPNs.
• Support meeting rooms equipped with Cisco and Microsoft Teams Rooms while delivering SLA-driven service.

Requirements

• 4+ years of experience as a Support Analyst, IT User Support specialist, Service Desk specialist, or Workplace Infrastructure professional.
• Advanced proficiency in Windows, Active Directory, and Microsoft 365.
• Working knowledge of macOS, SCCM, and MDM solutions.
• Solid PowerShell or comparable scripting skills, plus knowledge of PC hardware and network protocols.
• Understanding of ITIL Incident, Problem, and Change Management and SLA-based service delivery.
• Fluent English at B2 level and eligibility to work in Portugal are required.

Nice to have

• French language skills.
• Experience supporting Cisco and Microsoft Teams Rooms.

Culture & Benefits

• Access to a network of national and international technology partners.
• Career coaching and personalized professional support.
• Health insurance and a Coverflex meal card.
• Welcome kit, career progression opportunities, and partner discounts.
• Hybrid work arrangement designed to support work-life balance.