Systems Support Specialist II (Microsoft)

Location: Remote from the Philippines; working hours are 9 am–6 pm EST (New York City time zone).

Company

hirify.global delivers IT services focused on client support, complex problem-solving, and trusted technology partnerships.

What you will do

• Troubleshoot and manage Windows devices, Microsoft 365, network infrastructure, and VoIP systems.
• Communicate with clients, build trust, manage expectations, and deliver positive support outcomes.
• Manage the ticket queue, prioritize incidents, and handle warm-transfer escalations.
• Create and refine internal knowledge-base documentation.
• Coordinate with clients and vendors to drive incident resolution from end to end.
• Collaborate in weekly meetings and team-led training while promoting proactive, accountable service.

Requirements

• Hands-on experience troubleshooting, configuring, and managing Windows Server, Active Directory, and Group Policies.
• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
• Knowledge of advanced networking principles and troubleshooting firewalls, switches, and Wi-Fi.
• Experience with remote access solutions, including Remote Desktop and RemoteApps.
• Strong customer-service, communication, documentation, problem-solving, and collaboration skills.

Culture & Benefits

• Client-focused culture centered on trust, accountability, and proactive service.
• Access to modern technology tools and useful internal documentation.
• Team-led training and exposure to new technologies.
• Opportunities for professional growth and contribution to company processes.
• Collaborative environment where team members' ideas and feedback are valued.