Field Service Engineer (Life Sciences)

Location: Germany — candidates must reside in Frankfurt, Heidelberg, or within approximately a 1h30 driving distance from either city. The role includes remote and on-field work, frequent short-notice travel of up to 85%, and manual handling of heavy equipment.

Salary: €43,700–€70,020 annually, depending on experience, qualifications, geographic location, and internal equity.

Company

hirify.global provides tools that support life sciences research and clinical diagnostics, helping researchers treat and prevent disease.

What you will do

• Provide remote and field support for pre- and post-sales activities.
• Investigate equipment problems, perform root-cause analysis, and develop effective solutions.
• Install, maintain, and repair hirify.global Spatial instrumentation.
• Run basic staining assays during setup and protocol testing; training is provided.
• Identify customer problems, provide technical advice, and report customer feedback.
• Keep service documentation current and complete field work independently and on schedule.

Requirements

• At least 3 years of field service engineering experience in life sciences, research, diagnostics, medical devices, or a related industry.
• Relevant qualifications or knowledge in microsystems, mechanical engineering, bioengineering, electrical engineering, or microscopy optics.
• Experience with troubleshooting and root-cause analysis, plus the ability to interpret technical issues from customer descriptions.
• Fluent written and spoken English is required.
• Ability to work with heavy, complex devices and in confined spaces, and to meet applicable physical and safety requirements.
• Valid driving licence required.

Culture & Benefits

• Competitive wages and extensive benefits for employees and their families.
• Retirement programs and an employee stock purchase plan.
• Mentorship, career development, promotional opportunities, and training programs.
• International and diverse working environment with employee resource groups, volunteer activities, and employee events.
• Culture focused on quality, customer satisfaction, continuous improvement, environmental responsibility, empowerment, and innovation.