Field Service Engineer - Medical Equipment (MedTech)

Location: United Kingdom (remote); ideal locations include Leicester, Stoke-on-Trent, Derby, Nottingham, Peterborough, and Stafford. Frequent travel is required within the assigned region in the UK and Ireland, with occasional travel to other locations in the UK, Ireland, and Europe. The role includes lone working, 24-hour on-call participation where required, and requires a full UK/Ireland driving licence.

Company

hirify.global develops and distributes healthcare and medical technology products focused on improving healthcare delivery and sustaining lives.

What you will do

• Install, service, repair, and maintain hirify.global and Hillrom medical equipment.
• Build and maintain timely communications and relationships with customers, team members, and business units.
• Record service activity accurately and close work orders in the service system on the same day.
• Maintain and document assigned calibration equipment and provide technical support for customer and patient calls.
• Act as the technical expert for customers, account managers, and engineers, including handling critical product issues.
• Provide technical input to contracts and tenders, review service metrics, and adapt working practices to maximise service levels.

Requirements

• Degree or equivalent experience; an HNC/HND or equivalent qualification in medical technology, electronic, or mechanical engineering is advantageous.
• In-depth practical experience in a relevant technical or engineering field, including experience measured against critical metrics.
• Strong technical problem-solving, organisation, prioritisation, verbal communication, and written communication skills.
• Experience meeting business-critical deadlines and managing customer relationships.
• Good knowledge of Microsoft Office, including Outlook and Excel.
• Good IT knowledge covering device connectivity, network integration, wireless protocols, mobile networks, software support, and cybersecurity standards is advantageous.

Culture & Benefits

• 12-month fixed-term contract.
• Competitive total compensation package.
• Professional development and training opportunities.
• Strong focus on work-life balance.
• Collaborative culture with ownership and accountability for results.