Customer Operations Representative (IoT)

Location: Dulles, VA, US

Salary: $60,000–$63,000 annually, plus eligibility for a 2.5% performance-based bonus.

Company

hirify.global develops security technology, digital security, financial platforms, currency technology, and connectivity and IoT solutions.

What you will do

• Process customer orders, confirm technical and commercial feasibility, verify pricing, and maintain product configurations and order data.
• Coordinate production and delivery schedules with customers, manufacturing sites, suppliers, brokers, freight companies, and internal teams.
• Provide first-level customer support throughout ordering, production, delivery, invoicing, and claim handling.
• Manage artwork approvals, packaging and labeling requirements, shipping preparation, customs coordination, and logistics issues.
• Track SIM/IMSI stock, shipping supplies, production progress, inventory levels, and order status in Excel and internal systems.
• Support material procurement, chip purchasing, forecasting, invoicing, customer account maintenance, and cross-functional operations.

Requirements

• High School Diploma or GED required; Bachelor’s Degree preferred.
• Minimum of 3 years of customer service-related experience working directly with internal and external customers.
• Excellent organization, planning, multitasking, communication, and attention-to-detail skills.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.

Nice to have

• General understanding of ERP functionality for order processing, inventory management, status monitoring, and receiving.
• Experience with order processing, planning, expediting, and scheduling in a manufacturing environment.
• SAP experience.

Culture & Benefits

• Full-time employment in an international technology group with operations across 40 countries.
• Medical insurance options including PPO and HDHP with HSA, plus dental and vision coverage.
• Paid time off, paid holidays, parental leave, short- and long-term disability, and life insurance.
• 401(k) with employer match, healthcare and dependent-care FSA, employee assistance program, and education assistance.